Most beauty businesses would happily trade some of the uncertainty of next month’s appointment book for predictable recurring revenue. That is the attraction of a salon membership. Instead of constantly asking clients to remember to rebook, waiting for another promotion or trying to fill last-…

No-shows and last-minute cancellations can be expensive for beauty businesses. A two-hour appointment that suddenly becomes empty isn’t necessarily easy to fill. The therapist’s time has been reserved, staff may have been rostered and products or equipment may have been prepared specific…

Beauty equipment is often sold to salon owners with an extremely attractive proposition. Buy the machine. Add a premium treatment to the menu. Put the client on the device. Let the machine do most of the work. Generate more revenue without needing another therapist for every treatment minute. Commer…

The Staff Retention Problems Salon Owners Can Actually Fix You finally find them. They’re talented, clients love them, their rebooking numbers are growing, and they’re becoming an important part of the business. Then comes the conversation every salon owner dreads: “Can I have a qu…

You finish a long day, pick up your phone and see it. A one-star review. Perhaps you recognise the client immediately. Perhaps the version of events feels completely different from what happened. Maybe you’re angry, embarrassed or desperate to explain yourself. Your first instinct might be to …

Most beauty businesses don’t have an employment-document problem until they have an employment problem. A new therapist joins the salon and everyone is excited. The owner explains the roster, commission, client expectations, social media rules and training arrangements during a few conversatio…